Integrations and data
Your website is the front end of everything else you run.
A CRM, a payment stack, a finance system and a membership database. We connect them with one system of record per field, queued syncs that never lose a transaction, and failures that reach a named person.
Which situation are you in?
The same record in three places
The CRM, the email tool and the website each hold a version of the same person, and reporting becomes an argument about whose number is right.
Spreadsheets in the middle
Exports and imports that someone runs every Monday. They work until that person is on leave, and nobody can say when the data was last right.
Syncs that fail silently
An integration that drops a payment or a booking without telling anyone. You find out from a customer, weeks later.
The risks we manage
Integrations fail at the edges: a field that means something different in each system, a timeout nobody planned for, a change on the other side that nobody announced.
System of record
For every shared field, one system that owns it, written down and agreed by the teams that use it.
Lost transactions
Queued, retried syncs, so a payment or booking is never lost because another system was briefly down.
Silent failure
Errors logged and routed to a named person, with enough detail to fix them without a developer.
Data protection
Only the fields each system needs, consent recorded at the point of capture, and access reviewed.
Vendor changes
Integrations built against documented APIs and monitored, so an upstream change is caught rather than discovered.
Support after launch
Monitoring and ongoing care through WebsiteSupport.io if you want it.
How an integration project runs
Every system, data flow, owner and manual step listed.
System of record per field, sync direction, error handling.
Integrations built and tested against copies of real data.
Old syncs retired, new ones switched on, parallel checks.
Alerts, logs and a handover to the people who own each system.
Integration work we've delivered
All case studies →
Services for Schools
Ordering and reporting for schools buying services from the borough of Hounslow, simple at the front and serious behind it.
Win Health
Years of moving between eCommerce platforms ended here: one catalogue, one stock position, and an admin side built for the people in it every day.
Questions we get asked
If yours isn't here, it's usually quicker to ask on the phone.
Yes. Integration work is often delivered on its own, on top of the platform you already have.
Commonly Salesforce, Dynamics 365, Raiser's Edge NXT, Stripe, GoCardless, Xero, Sage, Entra ID and GA4. If yours has a documented API, we can usually connect it.
It is queued and retried. If it still fails, a named person is told what failed and why, and nothing is lost in the meantime.
You do. We document each one and hand it over, and WebsiteSupport.io can monitor and maintain them if you want.
Book a migration readiness review
A free 30-minute call with a technical lead, then a short written summary of how your systems could fit together.
020 3608 2525